Frequently Asked Questions

What is your return policy?

We accept returns of items that are NOT personalised. The items must be returned within 28 days of purchase in the condition they were sold in and a refund will be issued. 

We do not accept returns of personalised items. 

How long does it take to make my order?

Please allow 1-2 weeks to make the order.

What are the payment options?

I accept paypal, credit cards and debit cards.

What is your delivery policy?

Every item posted is tracked. 
Delivery usually takes between 3-5 working days.

Is there a limit of words on personalised items?

This depends on the design you require. I can do different sized text and colours, I have a range of different texts to use. Please contact me to discuss requirements. 

How will I know of my personalised design is what I require?

When we have discussed your requirements, I design out your item and send you a photo before I go ahead and make it up. This will ensure you that you are happy with it. We won't be able to change it after you have confirmed that it is correct.

 

Let us know about your experience of shopping with Ellrose Embroidery

Please leave feedback about your experience, purchase and our services.

Would you recommend us to your friends?
 

Address

Acle, Norfolk, NR13 3BE

Contact

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07702014206

©2020 by Ellrose Embroidery.